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Re: ZyXEL is seriously studying ZyXEL-Hylafax performance issues

I've been looking for an excuse to throw away my USR chassis and modems
for a long time...love to have a replacement guarenteed to work with
HylaFax (hint hint).


On Wed, 15 Apr 1998, Shuvam Misra wrote:

> Dear all,
> I think I must tell you about ZyXEL's ongoing effort to study our
> problems. Most of us on these lists use Hylafax as the fax software, and
> quite a few of us use or have used ZyXEL modems. Many of us have
> reported poor throughput with ZyXEL modems and Hylafax, in spite of them
> being one of the best by all accounts.
> ZyXEL has finally woken up to this fact. I think four things pushed them:
> (i)	my persistent attempts at making noise, 
> (ii)	the repeated responses I got to my noise from many of you, who
> 	recommended Multitech as an answer (which I promptly passed back
> 	to ZyXEL :)
> (iii)	my friend and ZyXEL distributor for India, Ketan, and his help
> 	in escalating this problem, knowing fully well that I am a very
> 	small customer of his
> (iv)	ZyXEL's realisation that they are not just addressing me but two
> 	worldwide mailing lists of serious fax users through me.
> Now they've set up Linux with kernel 2.0.X in their R&D centre at Taiwan,
> and have reached the stage of doing "faxaddmodem". There they've got
> stuck, probably because they misspelt "ttyS1" as "ttys1". We should see
> some action soon.
> What surprises me is that any modem vendor will go to so much trouble to
> actually install an unfamiliar OS (these chaps are pretty much Windows
> and OS/2 oriented, it appears), install an unfamiliar fax system on it,
> and then try out their modems. I appreciate it.
> I have copied this message to Rowen Chu and his colleagues at ZyXEL
> Taiwan, so that you can write to him, and I guess he can write to you. At
> this point, I'd appreciate it if all of you who have used Hylafax and
> ZyXEL can help ZyXEL's team lick the problems once and for all. If these
> guys are willing to try so seriously, let's give them a hand... or a few
> hundred hands. :)
> It is possible that ZyXEL might be in a position to release beta versions
> of their field-upgradable firmware which some of you might be able to
> use in your TPC cells or fax broadcast systems. This should give ZyXEL
> a very quick turnaround for their testing.
> Regards,
> Shuvam

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