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Re: Document page width problem...

What client are you using to submit the document?

This has *got* to get on the FAQ... the answer I include below contains a
suggestion that will fix the problem at the server.  As far as I know, you
can't just tell HylaFAX to "send it anyway."

That is stupid Windows producing a Postscript output just a little too big.
And, there is nothing I've ever seen (including using different printer
drivers) that really helps.

Something that DOES help, and helps definitively:
Go into the server's spool/bin/fax2ps script, and:
* Make sure the pagewidth variable is set to 1728; and
* Make the last line of the script look something like:
$CAT $fil | $PS -q \
    -sDEVICE=$device \
    -dNOPAUSE \
    -dSAFER=true \
    -sPAPERSIZE=$paper \
    -r204x$vres \
    "-sOutputFile=$out" \

In my case, that was an addition of the -dFIXEDMEDIA parameter... versions
of gs at least from 4.x on I think supports this.  This will make
ghostscript rescale the image on the fly to the right size.

Give that a try.  Works well here.

-----Original Message-----
From: darrellb <darrellb@hhcl.com>
To: flexfax@sgi.com <flexfax@sgi.com>; darrellb@hhcl.com <darrellb@hhcl.com>
Date: Wednesday, September 16, 1998 1:06 PM
Subject: flexfax: page width?

>we've just installed hylafax 4.07 RPM on RedHat 5.1...works a treat,
>howefer sending A4 gets a refusal with the error
>Client does not support document page width, max remote page width 1728
>pixels, image width 1734 pixels
>This is printing from WIndows NT using the whfc client...
>is there a switch somewhere to make it just crop and/or send anyway--we
>can live without 4 pixels!
>currently we have to send 'letter' size rather than A4, which is a
>serious issue if we are to go ahead and use this in a production
>environment, as all out standard look & feel is A4
>thanks for any help!
>- darrell


-----Original Message-----
From: Paul S. Russell <paulr@cmysys.com>
To: flexfax@sgi.com <flexfax@sgi.com>
Date: Thursday, September 24, 1998 12:34 AM
Subject: flexfax: Document page width problem...


(Running HylaFAX 4.0pl1 on Caldera OpenLinux w/2.0.25 kernel)

I have a situation where some faxes are not being transmitted because
the receiving fax machine does not handle the width of the page being
sent.   e.g.:

" Client does not support document page width,
  max remote page width 1728 pixels, image width 1734 pixels "

Is there any way to override this error condition?   I'd like to tell
HylaFAX to ignore this and send the fax anyways.

Also; the e-mail msg sent back to the originator does not define the
error - only that it was tried the specified nbr of times and failed.

It would be nice too to tell HylaFAX not to retry,  Is this
possible?  It's pretty unlikely the recipient has changed fax
machines between tries:-)

TIA for any assistance.

  Paul S. Russell, CMY Systems Sdn. Bhd., Shah Alam, Malaysia
  E-mail: paulr@cmysys.com  Web: http://www.cmysys.com/info/
  Phone: +60 (0)3 559 4616  Fax: +60 (0)3 550 4249
  Visit Malaysian Motorsports at http://www.cmysys.com/mmsports/

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