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Re: [hylafax-users] DCN when sending 60 page fax to Canon fax machine

Jack Liu wrote:

Based on your information, I went and moved page 41 to page 48 and
resent the fax. This time, the receiver DCN'd at page 48. You were
right. It was a problem with the file. Strange thing is, nothing
seems wrong just by looking at it. I created the fax with Able Fax
Tiff Viewer which was launched by Cypheus. Is there a better Windows
program to create/compile faxes with?

Just because one TIFF viewer can decode the image just fine does not mean that the TIFF decoder on the Canon can.

Try generating the image with 1D-MH in your program (or submit the fax requesting 1D-MH). This will make the image get converted on-the-fly when it's being faxed from 1D-MH to 2D-MMR.


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