Support
Community and Commercial Support for HylaFAX.![](/wp-content/uploads/2018/09/support-ticket-red.png)
Community Support
Connect with other HylaFAX Community Edition users on our public Mailing List.
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Documentation
Comprehensive documentation for HylaFAX is available on the Documentation page.
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Commercial Support
iFAX Solutions offers Commercial Support for HylaFAX Community Edition.
Commercial Support
Features | Basic 1 | Basic 2 | Basic 3 | Premium 1 | Premium 2 | Premium 3 |
---|---|---|---|---|---|---|
Incidents | 4 | 8 | 16 | 4 | 16 | Unlimited |
Servers | 1 | 1 | 1 | 1 | Up to 2 | Up to 2 |
Telephone Access | No | Yes | Yes | Yes | Yes | Yes |
Min. Response Time | Immediate | Immediate | Immediate | Immediate | Immediate | Immediate |
Max. Response Time | 2 business days | 2 business days | 4 hours | 4 Hours | 2 Hours | 1 Hours |
24/7 Support | No | No | No | Yes | Yes | Yes |
Customer Contacts | 1 | 2 | 4 | 4 | 4 | Unlimited |
Term | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year |
Price | $495.00 | $1,495.00 | $2,895.00 | $2,895.00 | $9,995.00 | $19,995.00 |